Skip to main content

Module

Service requests

Archived

6 Topics

35 mins

Visible to: All users
Intermediate Pega Customer Service 8.6 Pega Customer Service 8.5 English
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded. Click here to continue your progress in the latest version.

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

After completing this module, you should be able to:

Define the different stages of a service request
Create a new service request
Control the behavior a service request using configuration settings

Available in the following mission:

Customer Service Low-Code Developer v3

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice