Module

Suggesting tasks to agents

2 Topics

30 mins

Visible to: All users

Beginner

Pega Customer Service 8.7

Pega Customer Decision Hub 8.7

English

Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

After completing this module, you should be able to:

Configure a service case suggestion

Leverage Pega Customer Decision Hub to suggest a service case from Pega Customer Service to a customer

Customer Service Developer v4

Service case suggestion with Customer Decision Hub

15 mins

Configuring service case suggestions from CDH

10 mins

Module Quiz

5 mins