Skip to main content

Module

Supporting agents with help content

3 Topics

20 mins

Visible to all users
Beginner Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 Pega Knowledge 8.6 English

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated with a service case. This content allows an agent to get help in context of how they are helping a customer resolve an issue. You practice these topics in an exercise using a cloud-based system.

After completing this module, you should be able to:

Create help content by using Pega Knowledge
Associate help content with a service case

Available in the following mission:

Pega Customer Service Foundation

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice