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Implementing service requests
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Module
Implementing service requests
3 Topics
20 mins
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Integrating external data
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Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Mitigating security risks
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Module
Mitigating security risks
4 Topics
1 hr 40 mins
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Securing an application and ensuring that the correct security is set up is important. Correct security entails making sure that users are actually...
Pega Customer Service Case Management Edition introduction
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Module
Pega Customer Service Case Management Edition introduction
3 Topics
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega DX API and Constellation UX Design
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Module
Pega DX API and Constellation UX Design
3 Topics
1 hr 5 mins
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Learn how you can use the Pega Digital Experience (DX) API to build custom UI and how the DX API supports Constellation. Constellation design system...
Pega Platform for the enterprise
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Module
Pega Platform for the enterprise
7 Topics
2 hrs 20 mins
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Pega enterprise-grade software is designed to transform the way organizations do business and the way they serve customers. A Pega Platform™...
Pega UX for the enterprise
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Module
Pega UX for the enterprise
4 Topics
1 hr 15 mins
Pega Platform '23 -
Learn about the approach to UX and UX best practices that a Lead System Architect (LSA) applies in the creation of a Pega Platform™ application.
Release pipeline introduction
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Module
Release pipeline introduction
5 Topics
1 hr 55 mins
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Use DevOps practices such as continuous integration and delivery to quickly move application changes from development through testing to deployment on...
Reuse
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Module
Reuse
2 Topics
15 mins
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When building an application in Pega Platform, consider packaging certain assets separately by version, to promote their effective reuse and minimize...
Securing and auditing data
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Module
Securing and auditing data
2 Topics
30 mins
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Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...