Search
Business Architect
-
Mission
Business Architect
15 Modules
20 Challenges
1 day 3 hrs 30 mins
-
Begin your journey as a business architect with Pega Platformâ„¢ by learning the capabilities of App Studio to develop applications on Pega Platform...
Pega Express Delivery
-
Mission
Pega Express Delivery
8 Modules
8 hrs 45 mins
-
Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Pega Voice AI
-
Mission
Pega Voice AI
8 Modules
3 hrs 20 mins
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Architecture and design during the Prepare phase
-
Module
Architecture and design during the Prepare phase
6 Topics
1 hr 30 mins
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Pega Express overview for Business Architects
-
Module
Pega Express overview for Business Architects
6 Topics
1 hr 30 mins
-
Pega Expressâ„¢ is a light, design-focused delivery approach that combines the low-code experience of Pega Platformâ„¢, and the delivery values and best...
Defining a customer Microjourney
-
Module
Defining a customer Microjourney
5 Topics
50 mins
-
Learn how Case Types represent a customer Microjourneyâ„¢ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
The Discover phase and your MLP
-
Module
The Discover phase and your MLP
12 Topics
1 hr 55 mins
-
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Pega Express introduction
-
Module
Pega Express introduction
3 Topics
20 mins
-
Pega Expressâ„¢ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Form autofill
-
Module
Form autofill
3 Topics
20 mins
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Express phases
-
Module
Pega Express phases
4 Topics
25 mins
-
The Pega Express approach includes four phases to support solution delivery.