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Integrating external data
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Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Intelligent email
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Module
Intelligent email
3 Topics
20 mins
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Interacting with customers using a chatbot
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Module
Interacting with customers using a chatbot
3 Topics
30 mins
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In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...
Pega Express phases
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Module
Pega Express phases
4 Topics
25 mins
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The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
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Module
Low code during the Build phase
5 Topics
55 mins
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In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Medication Therapy Management
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Module
Medication Therapy Management
2 Topics
40 mins
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Medication Therapy Management (MTM) is a free program offered as part of Medicare Part D plans to certain members that meet specific criteria, as...
Modifying the customer composite
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Module
Modifying the customer composite
4 Topics
25 mins
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The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...
Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Topics
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action and customer interactions
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Module
Next best action and customer interactions
2 Topics
20 mins
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Call introduction
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Module
Pega Call introduction
3 Topics
25 mins
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Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...