Search
Updates to Pega CLM and KYC
-
Module
Updates to Pega CLM and KYC
2 Topics
25 mins
-
The product management team for Pega Client Lifecycle Management and Know Your Customer™ team introduces the key themes for Pega Client Lifecycle...
Updating existing actions
-
Module
Updating existing actions
2 Topics
15 mins
-
Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
User device capabilities
-
Module
User device capabilities
2 Topics
20 mins
Pega Customer Service '23 -
A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...
Using entity extraction with chatbot channel
-
Module
Using entity extraction with chatbot channel
1 Topic
15 mins
-
Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to...
Workforce Intelligence portal overview
-
Module
Workforce Intelligence portal overview
5 Topics
37 mins
Pega Workforce Intelligence -
In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...
Working in the Patient 360 profile
-
Module
Working in the Patient 360 profile
8 Topics
1 hr 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Working with a deployment pipeline
-
Module
Working with a deployment pipeline
6 Topics
39 mins
-
In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
-
Module
Working with the Merge pipeline
5 Topics
34 mins
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...
Working with Voice AI models
-
Module
Working with Voice AI models
2 Topics
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Worklists and Workbaskets
-
Module
Worklists and Workbaskets
3 Topics
30 mins
Pega Customer Service 8.8 -
Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...