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Creating a composite tab
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Challenge
Creating a composite tab
2 Tasks
5 mins
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Creating a new, DX-compliant service request type
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Challenge
Creating a new, DX-compliant service request type
3 Tasks
20 mins
Pega Customer Service 8.7 -
U+ Insurance wants one of its regional teams to start submitting E-bill registration service requests in their homegrown React-based CRM application...
Creating the delivery service and MDC applications
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Challenge
Creating the delivery service and MDC applications
5 Tasks
40 mins
Pega Platform '23 -
Metro Delivery Company (MDC) assists its business partners in booking delivery requests for intra-city shipments of various sizes from one location to...
Defining a release pipeline
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Challenge
Defining a release pipeline
2 Tasks
1 hr
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The initial launch of the Delivery Service application is planned for production within 90 days. MDC plans to deliver new application features and...
Defining a reporting strategy
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Challenge
Defining a reporting strategy
2 Tasks
45 mins
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Truck vendors associated with MDC (Metro Delivery Services) are facing trouble with over- and under-bookings of trucks. Occasionally, there are a...
Defining the authorization scheme
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Challenge
Defining the authorization scheme
5 Tasks
1 hr 30 mins
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MDC wants to implement the following security requirements in its organization:
- City Managers and Accountants can see only financial information that...
Designing an email application
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Challenge
Designing an email application
3 Tasks
20 mins
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Front Stage needs to schedule the sending of automatically generated emails at a specific date and time in the future. When generating emails using...
Designing background processing
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Challenge
Designing background processing
4 Tasks
1 hr 30 mins
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In the MDC product delivery scenario, the business partner membership must be renewed every six months, and the partner will have the flexibility to...
Designing case specialization and extensibility
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Challenge
Designing case specialization and extensibility
3 Tasks
1 hr
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In the future, MDC wants to pursue home and office moving services for individual customers. A dedicated truck and driver will be assigned for each...
Designing Get Next Work
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Challenge
Designing Get Next Work
4 Tasks
40 mins
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Front Stage (FSG) wants its quality control users to check the quality and quantity of necessary items like tents, disposable raincoats, etc. before...