Search
Authenticating customers using Digital Messaging
-
Module
Authenticating customers using Digital Messaging
2 Topics
20 mins
-
Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Best practices for building accessibility into Pega applications
-
Module
Best practices for building accessibility into Pega applications
5 Topics
1 hr 15 mins
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business conditions
-
Module
Business conditions
2 Topics
20 mins
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Call transfers
-
Module
Call transfers
2 Topics
15 mins
-
Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Claim navigation in Pega Smart Claims Engine
-
Module
Claim navigation in Pega Smart Claims Engine
5 Topics
1 hr 20 mins
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Coexistence for Constellation service requests
-
Module
Coexistence for Constellation service requests
5 Topics
40 mins
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Configurations in Pega Government Platform
-
Module
Configurations in Pega Government Platform
3 Topics
25 mins
-
This module describes the configuration and customization features of Pega Government Platform™ components. These features help achieve different...
Configuring a CTI Link
-
Module
Configuring a CTI Link
2 Topics
15 mins
-
The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring chat queues and routing
-
Module
Configuring chat queues and routing
5 Topics
40 mins
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
Module
Configuring common phrases for agents
1 Topic
10 mins
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...