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Pega User Experience (UX) Essentials

  • Mission

    Pega User Experience (UX) Essentials

    3 Modules

    3 hrs 41 mins

    Visible to: All users
  • Gain a high-level overview of Pega’s approach to enterprise UX, including the basics of UX design, the importance of UX in enterprise applications...

Preparation for 1:1 Customer Engagement Implementation

User Experience Foundation

UX design basics

  • Module

    UX design basics

    7 Topics

    40 mins

    Visible to: All users
  • This module introduces Pega's approach to UX and describes UX best practices for enterprise. 

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Topics

    1 hr 45 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Configuring UI elements

Configuring a dashboard

Configuring Portal content

Configuring Case Views

  • Module

    Configuring Case Views

    5 Topics

    10 mins

    Pega Platform '24 Visible to: All users
  • Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...

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