Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...

The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...

Your manager requests that you configure the filing status field in the Payroll Setup Case Type as a radio selection with Single and Married options...

Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

L...