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Business Architect
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Mission
Business Architect
15 Modules
20 Challenges
1 day 3 hrs 30 mins
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Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Cross-Sell on the Web Extended
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Mission
Cross-Sell on the Web Extended
1 Mission
5 Modules
9 Challenges
14 hrs 30 mins
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
End-to-end Pega Customer Decision Hub Implementation
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Mission
End-to-end Pega Customer Decision Hub Implementation
22 Challenges
9 hrs 25 mins
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The End-to-End Pega Customer Decision Hub Implementation mission presents a practical learning opportunity to build a Customer Decision Hub...
Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
5 Modules
7 Challenges
4 hrs 30 mins
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Express Delivery
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Mission
Pega Express Delivery
8 Modules
8 hrs 45 mins
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Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Challenges
7 hrs 10 mins
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Topics
1 hr 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Topic
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...