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Suggested knowledge articles
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Module
Suggested knowledge articles
3 Topics
20 mins
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Team application development
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Module
Team application development
1 Topic
20 mins
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
The Discover phase and your MLP
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Module
The Discover phase and your MLP
12 Topics
1 hr 55 mins
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Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
The Prepare phase and project kickoff
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Module
The Prepare phase and project kickoff
7 Topics
1 hr 15 mins
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Toolbox usage for basic automations
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Module
Toolbox usage for basic automations
6 Topics
31 mins
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...
Toolbox usage for simple automations
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Module
Toolbox usage for simple automations
8 Topics
50 mins
Pega Robotic Automation 22.1 -
When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...
UseKeys property
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Module
UseKeys property
3 Topics
20 mins
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There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...
Voice AI components
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Module
Voice AI components
2 Topics
15 mins
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
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Module
Working with Voice AI models
2 Topics
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Accessing PDF data with automations
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Challenge
Accessing PDF data with automations
5 Tasks
15 mins
Pega Robotic Automation 19.1 -
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...