Search
Business conditions
-
Module
Business conditions
2 Topics
20 mins
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Circumstancing Case processing
-
Module
Circumstancing Case processing
4 Topics
50 mins
-
Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Low-code defined
-
Module
Low-code defined
5 Topics
50 mins
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Dev Studio overview
-
Module
Dev Studio overview
1 Topic
15 mins
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Form autofill
-
Module
Form autofill
3 Topics
20 mins
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Modeling data in Constellation applications
-
Module
Modeling data in Constellation applications
4 Topics
55 mins
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Pega Voice AI introduction
-
Module
Pega Voice AI introduction
2 Topics
25 mins
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Perpetual KYC with event-driven architecture
-
Module
Perpetual KYC with event-driven architecture
3 Topics
35 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Topics
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Promoting rule reuse with relevant records
-
Module
Promoting rule reuse with relevant records
1 Topic
15 mins
-
Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...