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Automating actions when a property value changes

Background processing

Creating and managing teams of users

Pega positioning for Business Architects

Circumstancing Case processing

Content administration

  • Module

    Content administration

    10 Topics

    1 hr 45 mins

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating and testing personas

  • Module

    Creating and testing personas

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Low-code defined

Dev Studio overview

Form autofill

  • Module

    Form autofill

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

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