Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...