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Modeling data in Constellation applications
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Module
Modeling data in Constellation applications
4 Topics
55 mins
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Nurturing leads and opportunities
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Module
Nurturing leads and opportunities
5 Topics
30 mins
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Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Pega Constellation design system
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Module
Pega Constellation design system
2 Topics
30 mins
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega UX solution advantages
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Module
Pega UX solution advantages
7 Topics
1 hr 30 mins
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
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Module
Pega UX solutions
4 Topics
1 hr
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Topics
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Role of a Pega Business Architect
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Module
Role of a Pega Business Architect
2 Topics
30 mins
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The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Routing Assignments to users
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Module
Routing Assignments to users
1 Topic
25 mins
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Security Checklist awareness
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Module
Security Checklist awareness
1 Topic
20 mins
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
4 Topics
35 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...