Continue learning about Case Management using Pega Platform™.

Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

Note: This...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...