When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...