Search
Skimming a Ruleset
-
Challenge
Skimming a Ruleset
3 Tasks
10 mins
-
Your manager requests that you configure the filing status field in the Payroll Setup Case Type as a radio selection with Single and Married options...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...