As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...