Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...