Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...