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Defining a reporting strategy

Designing a mobile app experience

Designing reports with multiple sources

Designing UI for multiple devices

Evaluating application data with Insights for Business Architects

Exploring application data with Insights

Gaining insight into business efficiency

Guiding a customer service agent with dialogs

  • Module

    Guiding a customer service agent with dialogs

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Mobile apps for Pega applications

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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