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Pega GenAI in Pega Sales Automation

  • Module

    Pega GenAI in Pega Sales Automation

    2 Topics

    20 mins

    Visible to: All users
  • Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...

Pega Knowledge authoring

  • Module

    Pega Knowledge authoring

    3 Topics

    30 mins

    Visible to: All users
  • This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...

Pega positioning for Business Architects

Pega Robot Manager Overview

  • Module

    Pega Robot Manager Overview

    5 Topics

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...

Pega Robotic Automation

Pega Robotic Process Automation

  • Module

    Pega Robotic Process Automation

    8 Topics

    1 hr 5 mins

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Pega tools that support Scrum for Business Architects

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Topics

    25 mins

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Permitting access to Pega Robot Manager

  • Module

    Permitting access to Pega Robot Manager

    7 Topics

    45 mins

    Visible to: All users
  • Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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