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Form autofill
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Module
Form autofill
3 Topics
20 mins
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Managing concurrent Case access
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Module
Managing concurrent Case access
1 Topic
15 mins
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Skipping a Process or a Stage
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Module
Skipping a Process or a Stage
1 Topic
10 mins
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Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Implement PDF files with robotic automations
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Module
Implement PDF files with robotic automations
7 Topics
57 mins
Pega Robotic Automation 19.1 -
Often clients create or receive PDF files within a process that require the user to manually edit form fields or validate the fields and data to...
Implementing Interaction Framework
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Module
Implementing Interaction Framework
6 Topics
37 mins
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Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...
Implementing and deploying Pega Care Management
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Module
Implementing and deploying Pega Care Management
6 Topics
55 mins
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Implementing Citrix in robotic solutions
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Module
Implementing Citrix in robotic solutions
7 Topics
1 hr 10 mins
Pega Robotic Automation 19.1 -
Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...
Integrating applications with Pega Robot Manager
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Module
Integrating applications with Pega Robot Manager
3 Topics
35 mins
Pega Robot Manager 8.5.3 -
Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...
Intelligent recording of automations
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Module
Intelligent recording of automations
4 Topics
30 mins
Pega Robotic Automation 22.1 -
The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...
Managing automation deployments within an organization
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Module
Managing automation deployments within an organization
5 Topics
1 hr 5 mins
Pega Robot Manager 8.5.3 -
Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...