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Basic interrogation
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Module
Basic interrogation
4 Topics
30 mins
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Before developing a robotic solution for use with a Pega Platform™ application, you must complete the process of interrogating the necessary...
Basic robotic automations
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Module
Basic robotic automations
9 Topics
1 hr 15 mins
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In terms of developing a robotic project for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...
Business conditions
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Module
Business conditions
2 Topics
20 mins
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Citrix robotic project design
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Module
Citrix robotic project design
1 Topic
25 mins
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Components
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Module
Components
7 Topics
47 mins
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Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Topic
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a Rule
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Module
Creating a Rule
5 Topics
45 mins
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Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Creating custom tabs
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Module
Creating custom tabs
2 Topics
25 mins
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating workgroups and assignment types in Pega Robot Manager
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Module
Creating workgroups and assignment types in Pega Robot Manager
1 Topic
10 mins
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Customizing the customer service user interface
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Module
Customizing the customer service user interface
2 Topics
15 mins
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...