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Error resolution and troubleshooting

  • Module

    Error resolution and troubleshooting

    4 Topics

    30 mins

    Visible to: All users
  • Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

Integration errors

Establishing the robotic infrastructure

  • Module

    Establishing the robotic infrastructure

    4 Topics

    35 mins

    Visible to: All users
  • A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...

Exchanging data with other applications

Simulating an external data source

Field values

Integration setting management

Guiding a customer service agent with dialogs

  • Module

    Guiding a customer service agent with dialogs

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Implement PDF files with robotic automations

  • Module

    Implement PDF files with robotic automations

    7 Topics

    57 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Often clients create or receive PDF files within a process that require the user to manually edit form fields or validate the fields and data to...

Implementing Interaction Framework

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