Search
Integrating external data
-
Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Intelligent recording of automations
-
Module
Intelligent recording of automations
4 Topics
30 mins
Pega Robotic Automation 22.1 -
The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...
Keyed Data Pages
-
Module
Keyed Data Pages
1 Topic
15 mins
-
Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Managing automation deployments within an organization
-
Module
Managing automation deployments within an organization
5 Topics
1 hr 5 mins
Pega Robot Manager 8.5.3 -
Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...
Managing desktop runtime configurations remotely
-
Module
Managing desktop runtime configurations remotely
3 Topics
20 mins
-
With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...
Managing roles and users in Deployment Manager
-
Module
Managing roles and users in Deployment Manager
3 Topics
17 mins
All Products -
In this module, you learn about the following aspects of Deployment Manager:
- Using the privileges that control access to the features available on...
Match rules
-
Module
Match rules
8 Topics
1 hr
-
During the interrogation process of an application, the developer should ensure that every time the solution and associated applications run, the...
Monitoring and reporting in Pega Robot Manager
-
Module
Monitoring and reporting in Pega Robot Manager
6 Topics
50 mins
Pega Robot Manager 8.8 -
The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...
Monitoring the Deployment Manager pipelines
-
Module
Monitoring the Deployment Manager pipelines
3 Topics
20 mins
-
In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Topics
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...