Search
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Tasks
10 mins
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Auditing changes to the value of fields
-
Challenge
Auditing changes to the value of fields
1 Task
5 mins
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Creating users and roles
-
Challenge
Creating users and roles
4 Tasks
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Tasks
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Tasks
15 mins
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Customizing the user interface for agents
-
Challenge
Customizing the user interface for agents
2 Tasks
15 mins
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Updating a dialog
-
Challenge
Updating a dialog
1 Task
15 mins
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...