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Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Topics
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
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Module
Next best action in omnichannel environments
2 Topics
25 mins
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Organization records
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Module
Organization records
3 Topics
25 mins
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
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Module
Parallel processing
4 Topics
40 mins
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Pausing and resuming Case processing
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Module
Pausing and resuming Case processing
1 Topic
15 mins
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Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...
Pega case management for designers
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Module
Pega case management for designers
10 Topics
1 hr 50 mins
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega GenAI
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Module
Pega GenAI
2 Topics
15 mins
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Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.
Pega GenAI in 1:1 Pega Operations Manager
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Module
Pega GenAI in 1:1 Pega Operations Manager
2 Topics
20 mins
Pega Customer Decision Hub '23 -
In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...
Pega GenAI in Pega Customer Decision Hub
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Module
Pega GenAI in Pega Customer Decision Hub
3 Topics
25 mins
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Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Pega GenAI in Pega Customer Service
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Module
Pega GenAI in Pega Customer Service
4 Topics
25 mins
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Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...