Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...