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Pega Voice AI
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Mission
Pega Voice AI
8 Modules
3 hrs 20 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
24.1 Release notes
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Module
24.1 Release notes
2 Topics
25 mins
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Accessing sourced data in a Case
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Module
Accessing sourced data in a Case
5 Topics
1 hr 5 mins
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Configure the structure and refresh strategies for Data Pages to optimize the retrieving, refreshing, and persistence of data for Case processing.
Adding an external data source to a data type
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Module
Adding an external data source to a data type
2 Topics
30 mins
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Configure data types based on external data models to simplify integration with external systems.
Displaying data with Constellation for Business Architects
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Module
Displaying data with Constellation for Business Architects
5 Topics
1 hr 5 mins
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Viewing data in memory
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Module
Viewing data in memory
3 Topics
20 mins
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Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...
Creating and setting application variables
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Module
Creating and setting application variables
1 Topic
20 mins
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Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...
Application data manipulation
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Module
Application data manipulation
2 Topics
15 mins
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In some cases, a data reference is insufficient for your business need. Pega Platform™ provides Data Transforms to copy selected data from one source...
Application data manipulation in Dev Studio
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Module
Application data manipulation in Dev Studio
2 Topics
25 mins
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Configure Data Transforms in Dev Studio to initialize or manipulate data for ease of application development and maintenance.
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Topics
1 hr 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...