Search
eBusiness Services
-
Module
eBusiness Services
4 Topics
40 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enriching data with third party providers
-
Module
Enriching data with third party providers
2 Topics
20 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Field values
-
Module
Field values
1 Topic
15 mins
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Guiding a customer service agent with dialogs
-
Module
Guiding a customer service agent with dialogs
2 Topics
15 mins
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Managing data values for Business Architects
-
Module
Managing data values for Business Architects
5 Topics
1 hr 15 mins
-
As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Topics
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Saving data to a system of record
-
Module
Saving data to a system of record
2 Topics
30 mins
-
Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Simulating an external data source
-
Module
Simulating an external data source
1 Topic
25 mins
-
During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
The Data Model
-
Module
The Data Model
4 Topics
50 mins
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Validating data against business logic
-
Module
Validating data against business logic
1 Topic
15 mins
-
Validate user data against business logic to avoid invalid data within applications.