As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...