Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...