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Adding an external data source to a data type

Creating a case from email

Creating and setting application variables

  • Module

    Creating and setting application variables

    1 Topic

    20 mins

    Visible to all users
  • Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...

Exchanging data with other applications

Field values

Integration errors

Integration setting management

Keyed data pages

Routing email based on content

  • Module

    Routing email based on content

    3 Topics

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • Module

    Training the email bot

    2 Topics

    20 mins

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

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