Take the next step in your journey towards mastering Application Development.

Continue learning about Case Management using Pega Platform™.

In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...