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Suggested knowledge articles
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Module
Suggested knowledge articles
3 Topics
20 mins
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Team application development
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Module
Team application development
1 Topic
20 mins
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Testing practices for Pega applications
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Module
Testing practices for Pega applications
4 Topics
41 mins
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Testing your application
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Module
Testing your application
6 Topics
1 hr 5 mins
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Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...
The Deployment Manager pipeline
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Module
The Deployment Manager pipeline
5 Topics
38 mins
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This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...
The Discover phase and your MLP
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Module
The Discover phase and your MLP
12 Topics
1 hr 55 mins
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Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
The Prepare phase and project kickoff
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Module
The Prepare phase and project kickoff
7 Topics
1 hr 15 mins
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
User guidance
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Module
User guidance
2 Topics
15 mins
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Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Voice AI components
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Module
Voice AI components
2 Topics
15 mins
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working in the Patient 360 profile
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Module
Working in the Patient 360 profile
8 Topics
1 hr 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...