In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...

When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...

Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.

As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...

Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...