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Integration errors

Exchanging data with other applications

Simulating an external data source

Field values

Integration setting management

Initiating a call from a messaging interaction

  • Module

    Initiating a call from a messaging interaction

    1 Topic

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Keyed Data Pages

Reviewing log files

Web services

Setting chat and messaging behavior

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