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Pega Process AI Essentials
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Mission
Pega Process AI Essentials
4 Modules
3 Challenges
3 hrs 5 mins
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Challenges
7 hrs 10 mins
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
24.1 Release notes
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Module
24.1 Release notes
2 Topics
25 mins
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Application migration
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Module
Application migration
3 Topics
30 mins
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application Rulesets
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Module
Application Rulesets
3 Topics
35 mins
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Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Module
Application versioning
1 Topic
15 mins
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Topic
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Creating a case from email
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Module
Creating a case from email
2 Topics
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.