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24.1 Release notes

  • Module

    24.1 Release notes

    2 Topics

    25 mins

    Pega Platform '24.1 Visible to: All users
  • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Accelerating application building with Pega GenAI Blueprint

  • Module

    Accelerating application building with Pega GenAI Blueprint

    3 Topics

    20 mins

    Pega Platform '24.1 Visible to: All users
  • Learn how Pega GenAI™ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...

Applying NLP for Case classification

  • Module

    Applying NLP for Case classification

    1 Topic

    10 mins

    Pega Platform '24.1 Visible to: All users
  • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Topics

    1 hr 45 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Pega positioning for Business Architects

Content administration

  • Module

    Content administration

    10 Topics

    1 hr 45 mins

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating and testing personas

  • Module

    Creating and testing personas

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

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MLOps

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