Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Erstellen Sie Szenario-Tests, um Tests auf Basis realen Anwendungs-Cases durchzuführen. Szenario-Tests umfassen mehrere Regeln und prüfen das...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

This module outlines the concepts, importance, and the implementation of DevOps practices.

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...