Search
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Topics
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Setting chat and messaging behavior
-
Module
Setting chat and messaging behavior
4 Topics
35 mins
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...