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Architecture and design during the Prepare phase

  • Module

    Architecture and design during the Prepare phase

    6 Topics

    1 hr 30 mins

    Visible to all users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Creating a case from email

Defining a customer Microjourney

The Discover phase and your MLP

  • Module

    The Discover phase and your MLP

    12 Topics

    1 hr 55 mins

    Visible to all users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Pega Express introduction

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Topics

    25 mins

    Pega Platform 8.7 Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    5 Topics

    55 mins

    Pega Platform 8.7 Visible to all users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Module

    Intelligent routing

    4 Topics

    1 hr

    Pega Platform 8.7 Visible to all users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Express phases

Low code during the Build phase

  • Module

    Low code during the Build phase

    5 Topics

    55 mins

    Visible to all users
  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

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