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AI for 1:1 Customer Engagement

  • Mission

    AI for 1:1 Customer Engagement

    10 Modules

    13 Challenges

    10 hrs

    Pega Customer Decision Hub 8.7 Visible to all users
  • Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...

Business Architect

Data Scientist

Pega Customer Decision Hub Foundation

Pega Customer Service Foundation

Pega Process AI Essentials

  • Mission

    Pega Process AI Essentials

    8 Modules

    7 Challenges

    5 hrs 40 mins

    Visible to all users
  • In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Pega Sales Automation Foundation

Sales Automation Low-Code Developer

Building models with Pega machine learning

  • Challenge

    Building models with Pega machine learning

    6 Tasks

    15 mins

    Visible to all users
  • U+ Bank uses AI to determine which credit card offer to show a customer on the bank's website. To reduce the number of clients that leave the bank...

Creating a case completion prediction

  • Challenge

    Creating a case completion prediction

    3 Tasks

    15 mins

    Visible to all users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

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