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Screen pops
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Module
Screen pops
2 Topics
15 mins
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Learn how to use screen pops to provide a summary of information to agents when a call arrives.
Securing and auditing data
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Module
Securing and auditing data
2 Topics
30 mins
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Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Security audits in Pega Platform
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Module
Security audits in Pega Platform
4 Topics
1 hr 20 mins
Pega Platform '23 -
Security audits in Pega Platform™ can help you assess the security measures, policies, and procedures of an organization to identify any...
Service requests
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Module
Service requests
9 Topics
50 mins
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
System administration
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Module
System administration
4 Topics
28 mins
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.
Team application development
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Module
Team application development
1 Topic
20 mins
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Telephony controls
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Module
Telephony controls
2 Topics
20 mins
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A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...
The LSA mindset
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Module
The LSA mindset
2 Topics
15 mins
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The primary audience intended for the Lead System Architect mission is the Senior System Architect who is advancing toward the Certified Lead System...
The value of Pega applications
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Module
The value of Pega applications
2 Topics
15 mins
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Pega's customer engagement and industry applications can shorten the delivery time frame of your business application. By determining the differences...
Tools for debugging Constellation applications
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Module
Tools for debugging Constellation applications
2 Topics
35 mins
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.