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Pega Process Mining administration

  • Module

    Pega Process Mining administration

    4 Topics

    25 mins

    Pega Process Mining Visible to: All users
  • Through administration options, you can organize users into groups to efficiently manage access and promote collaboration across Pega Process Mining...

Pega Web Mashup

Preparing Customer Decision Hub for development

  • Module

    Preparing Customer Decision Hub for development

    3 Topics

    40 mins

    Visible to: All users
  • Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

Promoting rule reuse with relevant records

Rule resolution

Reviewing log files

Robotic automations in Citrix

  • Module

    Robotic automations in Citrix

    4 Topics

    35 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

Routing email based on content

Screen Analysis

  • Module

    Screen Analysis

    1 Topic

    10 mins

    1 Visible to: All users
  • In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...

Screen pops

  • Module

    Screen pops

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to use screen pops to provide a summary of information to agents when a call arrives.

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