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Updating existing actions
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Module
Updating existing actions
2 Topics
15 mins
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
User device capabilities
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Module
User device capabilities
2 Topics
20 mins
Pega Customer Service '23 -
A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...
Using entity extraction with chatbot channel
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Module
Using entity extraction with chatbot channel
1 Topic
15 mins
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Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to...
Validating data against a pattern
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Module
Validating data against a pattern
1 Topic
10 mins
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Voice AI components
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Module
Voice AI components
2 Topics
15 mins
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Workflow basics
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Module
Workflow basics
5 Topics
30 mins
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Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™.
Workforce Intelligence portal overview
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Module
Workforce Intelligence portal overview
5 Topics
37 mins
Pega Workforce Intelligence -
In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...
Working in the Patient 360 profile
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Module
Working in the Patient 360 profile
8 Topics
1 hr 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Working with a deployment pipeline
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Module
Working with a deployment pipeline
6 Topics
39 mins
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In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
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Module
Working with the Merge pipeline
5 Topics
34 mins
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...